Legal
Refund Policy
Last updated: July 26, 2026
This policy explains how refunds, cancellations, failed payments, downgrades and disputes affect Perseon Console private repo access.
Refunded purchases lose repo access immediately.
Refunds and access
- Refunded purchases lose repo access immediately.
- Refunds revoke only the refunded entitlement. If you hold another valid entitlement, that separate access remains active.
- Chargebacks and disputes revoke access immediately for the disputed purchase while the issue is reviewed.
Annual subscriptions
- Canceling an annual subscription normally keeps repo access active until the end of the paid period.
- Failed renewal payments do not revoke access immediately. Access is revoked when Stripe marks the subscription canceled, unpaid or otherwise ended after its retry window.
- If you downgrade Full Stack Annual to Core Annual, Full Stack repo access remains through the paid period and ends at period end.
Lifetime Access
- Lifetime Access covers the Full Stack repos and included updates published to those repos.
- If a Lifetime Access purchase is refunded, private repo access for that lifetime entitlement is revoked immediately.
- Lifetime Access does not automatically cancel any separate annual subscription. Annual billing must be canceled separately through the Stripe Billing Portal if you also buy Lifetime Access.
How to request help
- Email support@lc.perseon.ai with your Stripe receipt email, order ID, GitHub handle and the reason for the request.
- Do not open a chargeback before contacting us unless required by your bank. Chargebacks immediately revoke repo access and may delay resolution.
- Access restoration after a dispute is won or an unusual billing situation is resolved may require manual review.